Verified Substitute
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Returns & Refunds
Returns
Our return policy is valid for 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
To be eligible for a return, your item must be:
- Unused
- In the same condition as when you received it
- In the original packaging
Items not eligible for return include:
- Those not in their original condition
- Damaged items
- Items missing parts due to reasons not attributable to our error
- Items returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will notify you via email about the receipt of your item and whether your refund has been approved or rejected. If your refund is approved, it will be processed, and the credit will be applied to your original payment method within a specified number of days.
Delayed or Missing Refunds (if applicable)
If you have not received your refund yet:
- Check your bank account.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Reach out to your bank, as there is often a processing period before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at info@hkaffinity.com.
Sale Items (if applicable)
Only items purchased at regular prices are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need an exchange, please send an email to info@hkaffinity.com and mail your item to:
Rm711, Fuben Building,
No. 115, Guanlan Road,
Longhua District,
Shenzhen, China, 518000.
Shipping
To return a product, mail it to the address provided above.
You are responsible for the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
The delivery time for your exchanged product may vary depending on your location.
