FAQs

Are all industrial parts fully tested?

Yes, all used and refurbished industrial spares we supply are 100% tested! All used and refurbished industrial spares we supply are 100% tested and all spares have a standard sales period of 12 months (24 months for some spares). We also provide excellent after sales service.

Why don't some products show stock quantity and price?

For products with less market fluctuation and more stable prices, we display product pricing and availability directly on our website. However, certain obsolete and hard-to-find industrial automation parts often experience price and inventory fluctuations, so we stay on top of the latest price fluctuations in the market to ensure that we provide you with the most accurate and favorable pricing when you request a quote.

Orders

How do I know I have placed an order?

After you place your order, we will contact you via email to confirm the quantity, price and shipping address of the products. If you have chosen Express Delivery, we will also confirm that the e-invoice is correct.

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods, including credit card, PayPal and Google Pay, etc., so that you can enjoy a perfect shopping experience.

Shipping

Delivery Time

Our different products have different lead times, generally the robot body line, power line lead time is 7-10 days, other spare parts lead time may be 3-5 days, in the United States local warehouse products, support within 24 hours of shipment.

What shipping options do you offer?

With over 15 years of experience in global trade, we specialize in shipping parts to any corner of the world. We offer a wide range of shipping options to meet the preferences of different customers. In addition to standard and economy shipping options, products can be shipped to your factory or company doorstep with services such as DHL, FedEx, UPS and more.

How much does shipping cost?

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

How long will it take to receive my order after it is successfully placed?

We recognize the importance of speed of delivery for parts purchases, so our goal is to ship within two days of order placement. However, the condition of the part and the location of the purchase will affect how quickly we can ship.

Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

How do I initiate a return?

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Who do I contact if I need customer service?

We have a dedicated customer support team to help you with any questions you may have. Please feel free to chat with our service team, your account manager, or email our CEO directly at william@hkaffinity.com. Our experienced customer support team can help you with any issues you may have.

Warranty

What is your warranty policy?

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Wholesale

Do you offer wholesale pricing for bulk orders?

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team.

What are the minimum order quantities for wholesale purchases?

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.